Frequently Asked Questions
How long will it take to recieve my goods?
How do I place an order?
When do you require a deposit?
Payment Options
Do you offer a Guarantee?
What kind of leather do you use?
How do you determine your pricing?
Why do you require a signature when shipping to my home?
How long will it take to recieve my goods?
This answer will vary, based on the item's size and complexity, as well as what is ahead of you in the shop queue.
For example, if you are looking for a pair of untooled spur straps, these will take less time to produce than a fully custom designed, completely tooled, set of saddle bags...
If you must have a general answer, please expect 6-8 weeks for most custom, tooled, and braided items, and 4-6 weeks for most untooled, more simple items. ....but it is best to drop me a line and ask! Should it be an item that I have on hand, I ship within 48 hours.
Expedited processing is available at times
How do I place an order?
Almost all of our work is custom, which means that we do not take orders directly through the web site. We will need to have some level of communication to be certain that your order is correct!
For more simple projects, such as most of our Riding Accessories and other smaller items (a simple belt, wallet, checkbook cover, clutch, etc), we just need to cover the details. I send you an Order Form, you approve and return (this can be paper or digital, depending on your preference), and, once the item is complete, you will receive (in digital form) photos of the item for approval. Once you see that it is complete, we take care of payment, and your item ships.
For custom projects, such as custom bags, custom tooling work, furniture pieces, etc, we will still need to discuss the project's scope and scale. We offer free quotes for custom work, and require a 50% deposit once the order is placed. Anything that is to be made specifically for you, as in, items featuring your brand or initials, will require full payment up front, with shipping due at completion. Once the project is complete, you will receive (digital) photos for approval. Then we just take care of final payment and your item ships.
Deposits, when required, are refundable in full for 24 hours. Should you need to cancel your order after this window, we will hold a minimum 10% as we will have begun to work on your artwork and procure materials at that point. If your project has been started in the shop, you will be responsible for purchasing, at our cost, any portion of materials that have been cut and started for your custom project. The amount of refund possible will vary based on the time we have into the project.
Please contact us for your custom quote!
When do you require a deposit?
For more simple projects, such as most of our Riding Accessories and other smaller items (a simple belt, wallet, checkbook cover, clutch, etc), we just need to cover the details. I send you an Order Form, you approve and return (this can be paper or digital, depending on your preference), and, once the item is complete, you will receive (in digital form) photos of the item for approval. Once you see that it is complete, we take care of payment, and your item ships.
For more detailed and custom projects, such as custom bags, highly detailed/ custom tooling work, furniture pieces, etc, we will still need to discuss the project's scope and scale. We offer free quotes for custom work, and require a 50% - 100% deposit once the order is placed. Once the project is complete, you will receive (digital) photos for approval. Then we just take care of final payment and your item ships.
Deposits, when required, are refundable for 24 hours. We are happy to give you a longer window if you prefer, but will not start work on your artwork or project until this window has past.
Should you need to cancel your order after this window, we will hold a minimum 10% as we will have begun to work on your artwork and procure materials at that point. If your project has been started in the shop, you will be responsible for purchasing, at our cost, any portion of materials that have been cut and started for your custom project. The amount of refund possible will vary based on the time we have into the project.
Payment Options
For customers in the USA, we currently accept Cash, Checks, Wire Transfers (...from a recognized bank), Venmo, and Credit Cards via PayPal.
Additional card options are available through our Etsy store; we are happy to list an item just for you :)
International customers (outside the US) will need to pay via Wire Transfer (from a recognized bank), PayPal, or Venmo.
More simple items (such as items that may be stock items) do not require a deposit; they only need to be paid in full before they will ship. Custom builds/ custom artwork will require a deposit. Please see the 'deposit' post for more details, or,
For more information, please Contact Us today!
Do you offer a Guarantee?
Our Promise
Our guarantee is about producing a product that meets (and hopefully exceeds!) your expectations, and is intended for a lifetime of use. We believe in the beauty you give your leather goods: the nicks, the burnished edges, the beauty marks. The more fully you live life, the more you earn the patina on your product.
Lone Horse Leather's guarantee is a lifetime warranty against defects in materials and workmanship. This applies to leather and hardware such as snaps, metal zippers, buckles, rivets, etc.
Our leather, as with all natural and organic materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. These will all be visible in the final photos, provided prior to final payment and shipping of your item.
Validated warranty repairs are repaired or replaced at no charge.
Exclusions and Limitations include:
- Furniture (furniture items are created in collaboration with a furniture builder, who offers their own warranty),
- Clothing,
- Interior accents (also have their own warranties), and
- Closeout merchandise.
1 Year Limited Warranty Exemptions: fabric and linings, velcro or elastic, key chains, and interior nylon zippers (which can be replaced with brass zippers in any custom order!).
Your Part of the deal
Due to the nature of leather, our warranty does not cover natural wear and tear from daily use. Worn edges or corners, natural fading and softening of materials is to be expected. We guarantee the foundation of our product will hold your belongings safely.
It is important that you maintain your favorite leather pieces regularly to ensure soft and supple leather. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Leather Care can help maintain your product longer. We recommend conditioning your leather at a minimum of every 6 months.
If you are in a drier (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. As is the case with many organic materials, it needs to be moisturized as soon as it feels dry.
And, if you are from the Great Northwest....or other parts of the world where dry is....less of an issue, maintenience is just as important! Leather (finished top grain leather, that is) that is treated with proper products should not suffer for being caught in an unexpected rain shower. Just wipe it dry as soon as possible, and allow to dry at room temperature
(never apply heat, such as a hair dryer, to speed drying. This can cause permanent damage to your leather goods).
If properly maintained, the raindrops should bead up on the surface of your item. However, if it has been a while since your last maintenience, and the water is soaking into the surface, it will likely leave marks! Our Warranties do not cover marks or damage from heat damage, rain, and water; this comes under the heading of 'normal use'.
What kind of leather do you use?
Whenever possible, we source our hides in the USA.
European hides, and hides sourced from other countries are likely possible by special request.
We prefer to hand select all of our hides, and are happy to have an exceptional local source that stocks the "A" grade Hermann Oaks Veg Tan hides that we use for many projects, as well as a wide array of other leathers (English Bridle, Harness Leather, Chrome Tanned, Oil Tanned, Drum Dyed, Kip, Pig, Lamb, hair on hides, and so much more).
We do, on occasion, order hides from Horween, or, Wickett and Craig, but these are the only tanneries that we work with when we need to order something that we can't touch, roll out, and inspect, before purchase.
We only buy the best of the best - with as few blemishes and marks as possible. This ensures they lasting beauty of your project for years to come.
How do you determine your pricing?
We come to our pricing with a simple combination of cost of materials plus the time needed to complete the construction and/or artwork.
Everything we do is custom; we do not mass produce anything in our leather shop. This includes items that we may stock for sale; they are all hand designed, hand cut, dyed, carved, finished, and packaged for your guaranteed satisfaction.
Buckles, conchoes, and embellishments, when used, are 100% customizable. The pricing of an individual item can vary based on the details that you select. As an example, a belt with a sterling sliver tip and keeper will cost more than the same belt with a nickel buckle and leather keeper. Hand etched conchoes cost more than those that are mass produced. The options are endless, and, in most cases, these details can be upgraded in the future should you decide to go that route :) .
Why do you require a signature when shipping to my home?
More and more often, packages are being taken from porches... Unfortunately, we have had package theft result in charge backs via PayPal, and PayPal does not allow us to contest this decision. Shipping an item to your home and having you sign for it means that it will not be at risk for theft...
We are more than happy to accommodate requests in this area. We do not require a signature for delivery to PO Boxes, and are more than happy to send a waiver if you just do not wish to deal with needing to sign for your item.
International Customers will need to take care of this waiver as well, if signature confirmation is not available in your country.
Tracking information is provided to you, in all cases (except where not possible, to international destinations).
Have any questions that we have missed?
Please Contact Us! We will reply as quickly as we can, and may add your question to our FAQ.
Thank you for the interest in Lone Horse Leather!